I have always been fascinated by the number of “self improvement” magazines available in magazine stands in the US: health, beauty, home improvement, hobbies…: magazines Martha Stewart would have approved of. Meredith Corporations owns a portfolio of lifestyle magazines: largely targeted at women. Its media properties include the magazine Better Homes and Gardens alongwith its sister website http://www.bhg.com/. On its website, which was launched last month, (and I understand that all features will be up only by this year-end) consumers will have access to have to online home remodeling resources including using drag and drop design, painting, coloring and decorating tools. While trying these options themselves, consumers will be able to research associated products online. Meredith is developing a relationship with Home Depot and Lowe’s to create this catalog of products consumers can interact with. Dan Hickey, editor-in-chief of bhg.com claims he is delivering a holy grail to both consumers and manufacturers by combining editorial content with comparison shopping. Consumers will have the ability to move from the “inspirational to transactional” supported by information along the way.
I really wish Mr. Hickey the very best of luck. Nearly nine years before, in the early days of the Internet, I had co-founded an online content development company Aesthetic Technologies. One of the business ideas we interpreted vigorously was the very idea that Mr. Hickey is trying to implement. We tried to tie up with media properties sponsor content on content on specific areas (Femina for Pregnancy & Child Care, Health for Fitness, the India Today & the Media Transasia group for Travel, the then existing Spectrum group for Home Care). The inspirational editorial content will be co-developed by the participation of the traditional media house. The business model will be supported by advertisements specifically aligned with the editorial content.
I pursued this idea with single minded focus for nearly a year. I also explored the possibility of talking to publishers of technical journals on content topics such as “Fire & Safety” topics that had a more industrial or commercial audience (one of the challenges nine years back was that home PC and broadband penetration was not very strong). Our idea used to invariably meet with interest and we would have several rounds of meetings but only one occasion did we come : anywhere close to signing a deal. That was with the India Today group in the content area of Travel. But then our sponsor within the India Today group was Arun Katyar, an orginal Internet visionary. A seasoned media professional, Arun was the COO of the India Today Online venture. Today he is the CEO of SEraja, a Web 2.0 venture set up by the original Net entrepreneur: Rajesh Jain. Check it out at http://company.seraja.com/management.htm
Getting back to http://www.bhg.com/. Why is that nine years later, Mr. Hickey is still searching for the Holy Grail? It is a fairly straightforward idea end of the day. I am trying to understand what is it that has taken it so long:
1)The implementation is not as simple as it looks. Creating a database of products and services and targeting it to a content area is more difficult than it looks. Hmm …I don’t quite believe that. Do you?
2) The traditional media has been just too traditional to take advantage of these opportunities. That is more likely.
3) A decade later, online content is still in its early days of development. I was playing around with www.bhg.com and was frankly annoyed by the pop-up advertisements. Great web content requires still remains an aspiration.
I am seeking to understand this ...comment on.
Tuesday, May 29, 2007
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4 comments:
An insightful content... I wanted to share some of my thoughts and experiences in working with clients and as a regular user of the internet.
I think the biggest challenge of the internet over traditional media (like TV, etc.) is that normal internet users attention span remains at 2-3 mins usually on a specific content unlike in Television media (e.g. a 30 min news). I think it’s like choosing a sweet to eat from a goody bag. You tend to have a specific type only once and then shift to the other variety.
A couple of areas which I think are critical are:
1) Simple, User friendly site - most developers focus on this nowadays (may be inefficiently as you may say Sajoy...)
2) How can we ensure people come back to our site whenever they are trolling? Good examples, lastminute.com, FT.com, BBC.com, Google.com, eBay.com, etc. Finding that one key USP which ensures that the address of your site is hardwired into a users mind is what I think is critical
3) Reviews of products are useful while buying them and cross reference help BUT users will usually got to the CHEAPEST Service or PRODUCT provider.
What looked interesting to me was their color a room is no way different from what we did at Dias / Aesthetic for ICI, we even had a color your car for ICI car paints div.
I remember to develop this in a hard way. We had a reference software developed by an Australian company called Avater or something (they developed a similar software for ICI AUS, so in some sense they are the pioneer) – but ICI India wanted a very similar software so that they can have more control on the choice of color pallets they can provide with the software. Notably, it was not web based. It was on a touch screen kiosk, and we had been running image processing algorithms to get this done – with horrible efforts from graphic team to separate out walls, dados, plants, toilet fittings .. in each hall, kitchen exterior photographs we had (and there were nearly 200 of them). Our software was heavy – but biggest problem as I have seen was the users were not educated.
One fine day I was asked to visit Gujarat – to see end user complaints one ICI started placing these kiosks in the prime dealer outlets. Problem was quite straightforward. Imagine this: user gets into a paint shop. Looks at the printed colors on the booklet and likes one of then, now she gets to the kiosk and paints a room with her chosen color, orders for it, goes home and paints the wall. Problem was the color on the printed paper – to the one on computer – to the one pored in the tin, to the one when applied on a textured wall – all looks different.
This is more so with subtle shades that are very close. I read a lot at that time e.g. from here http://www.color.org/index.html, and realized at that point (‘97-‘98) we do not have enough tool to handle this situation. Read e.g. http://www.color.org/ISOFocusNovember2004_Orchestrating_Colour%20.pdf.
Alternatively, users should have been educated that use of such tool is rather for fun – than of any practical use (i.e. when it matters to a user – when she paints on the computer with a color that looks like light pink to her – but after painting with real paint wall appears light orange). To understand what I mean – use the http://www.bhg.com/ color a room tool under a white fluorescent lamp around your computer and a tungsten bulb (formally which gives light at much lower color temperature and that is why it looks red), and see how same color changes.
Best of luck to bgh.
Subhas
In my opinion - It's all about the Content! 10 years ago we all felt Content is king and I think content is still king!
The problem is most ventures are just not able to deliver really useful content along with great design. While a whole lot of sites deliver all kinds of content today, innovation coupled with design is what is lacking in most sites.
Either the content is great with a useless design or vice versa. Getting both right is the key to a winning venture.
All the sites Joydeb mentioned - all of them have fantastic content in them. In terms of design, well, I guess there is some room for improvement.
I really admire Google in this respect. They have perfected the art of blending content & design.
It's sheer focus on innovation and design that has spearheaded the company from a new kid on the block to this multi-billion dollar giant today.
Google Earth: what a fantastic idea. VR was there 10 years ago. Did anybody think of using it to map the world then until Google showed us that is was possible.
GMail: Why is it that Hotmail (the pioneer of free-e-mail), with all their expertise in the business couldn't think of a way of giving users more space than they would need.
Google Images: A very simple, yet innovative idea (something which msn and Yahoo didn't think of for years)
It's all about content and design. Once you have these, the transaction element will naturally follow through.
Salut,
Nice to hear from all of you. Thanks "Sanjoy" for taking the initiave to bring all aestheticians on a platform to interact. It is with great pleasure i like to put some points from my end.
I believe content creation has already taken a leap forward, giant or tiny is debatable. Yes, I am talking about "Dynamic Content Creation" or what is called "User Generated Contents". A couple of examples that comes to my mind immediately is google and digg. Here is the link that you can look into to know what exactly i mean:
http://www.google.com/ig
http://www.digg.com
The bottomline is:
- Giving out controls to the user so that they can see what they want to.
- Getting away for those Jazzy words picked up from shakesparian english lexicon and making a more useful and informative content.
- Just providing a platform where many minds can work together. Acting like a facilitator.
Positive side of this:
- Ensuring that the visitor is glued to your media for long than conventionally expected.
- Getting more and more information on a particular subject before jumping to a conclusion.
- Last but not the least, stimulating the "Childish" instict that is predominant in every human being
Negative side of this:
- Security becomes an issue.
- Have to get away from hackers, spammers, jackers etc.
- Content filteration becomes key.
Thats all...
Thanks readers and "Thank You" Sanjoy...
Bye
Satyajit
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